Communicate in the Workplace Parramatta College

Communicate in the Workplace

About the course

Effective workplace communication is essential for an employee whether working for a small or a large enterprise and it is an integral part of company success. Therefore, this workplace communication course has been designed for the people who require to upskill their workplace communication skills to communicate effectively in the workplace to increase overall productivity. Most importantly, eliminating unnecessary obstacles, creating better team bonding and promote better performance. This course has been aligned with from BSB30115 Certificate III in Business. If you wish to gain a nationally recognized certificate, you will need to complete all required assessments during the course.

What I will learn

**This course will provide the skills required to: **

• Participate in verbal interactions and interact effectively at workplace. • Apply basic communication skills techniques when communicating with others whether it could be at work or outside of work. • Communicate effectively using electronic media whether it could be communicating internally or externally.


Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy and numeracy skills and computer skills to be able to interact with peers, trainers and completing assessments using a computer in the classroom.

Course Content

The skill set consists of one units of competency:

• BSBCMM201 Communicate in the Workplace.

Delivery Strategies

Face to face classroom study led by a qualified and industry experienced trainer and the self-paced journey for a thorough understanding of the competency requirements and to prepare for the assessments. Learning methods will include face to face lecture, case studies, demonstrations, questions and answers.

Assessment strategies

Assessment for this course will include both summative and formative through written questions and answers, observations and practical demonstration of knowledge and skills.

Resource Requirements

Learner resources will be provided at no further cost than the course fee. This course requires the use of computer and internet either in the classroom or at the students’ home or workplace to research the relevant legislations, industry standards and to develop relevant workplace documents.

What if I find that the course is not suitable for me?

Once you have commenced your study, you cannot cancel your enrolment. Therefore, we strongly advise you to read the course information, especially who will benefit from this course, the units of competency covered and delivery and assessment strategies. Our enrolment and refund policies are available in our Student Handbook. You can access the Student Handbook by visiting our website or you can contact us on 02 96872072 or email to for a copy of the Student Handbook.

Recognition of Prior Learning (RPL)

If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for a recognition. Please note that applying for RPL may not automatically result in the issuing of the skill set. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further cost.

Competency Outcome

On successful completion of all required assessments, a Statement of Attainment will be issued form Certificate III in Business BSB30115.


The units of competency will provide credit towards Certificate III in Business BSB30115.

More information

Should you require further information, please feel free to contact our office on 02 96872072 or email to

Assessments are made against units of competency from the Certificate III in Business BSB30115.

This course has no current classes. Please the waiting list.