Customer service for business growth

About this course

Effective customer service is vital to the growth of any business – big or small. Gain the essential skills in dealing with your customers i.e. delivering and monitoring customer service and resolving customer complaints in an effective manner, especially in a diverse environment, to maximise business growth. This course has been aligned with the following units of competency from the Business Services training package:

BSBCUS301 Deliver and monitor a service to customers
BSBCMM301 Process customer complaints
BSBDIV301 Work effectively with diversity

Upon successful completion of the course, you will receive a Statement of Attainment from BSB30415 Certificate III in Business Administration.

This course may be funded by the NSW Government for the eligible candidates.

Course duration

This course will be delivered one day a week 9.30 am to 3 pm (5 hours excluding lunch break) over 6 weeks. You are expected to spend approximately 10 hours a week outside the classroom hours to study the manuals and other relevant learning resources and complete activities aligned with the topics discussed in the class.

Who can do this course?

This course is intended for those whose day to day to role includes dealing with customers, with responsibilities to resolve customer complaints. Whilst it is intended for existing workers, this course can also benefit those who already have previous qualifications and looking for a job.


You can reap the most from this program if you have strong communication skills – both verbal and non-verbal. You also must have strong language, literacy and numeracy skills (LLN) to enrol into this course. If you believe your LLN skills may not be strong enough to attend this program, we have other programs that may be suitable for current skills and knowledge. Please let us know if this is the case.

Delivery strategies

This course will be delivered in a face to face classroom environment by an industry expert. The deliver strategies include but not limited to face to face lecture, demonstration, case study analysis, and research. Delivery of this course will be holistic i.e. several interrelated elements of competency may be combined into one lecture to best reflect a workplace situation.

Assessment strategies

Assessments for this program will include both formative and summative assessments, meaning some activities will be completed during the class and the final part to be produced after the program.

Student support

The Parramatta College has a range of strategies to support students to successfully complete their study. If you have special needs or any kind of disability that may limit your ability to successfully complete the program, we strongly advise you to inform our enrolment officer by calling 02 96872072 or emailing to

More information needed?

You can always call our office on 02 96872072 or email to if you need further information to make a decision to enrol into the course.

Assessments are made against units of competency.
  • Work effectively with diversity (BSBDIV301)
  • Process customer complaints (BSBCMM301)
  • Deliver and monitor a service to customers (BSBCUS301)

This course has no current classes. Please the waiting list.