Medical Administration Skills

About the course

Great customer service is at the core of a successful business whether it is in retail, hospitality or in medical centres. This course is designed for the people who require the necessary skills to provide excellent customer and administrative service to internal and external stakeholders in Medical Centres or in related field.

What you will learn

Identify customer needs, deliver, monitor customer service, identify improvements in the area of customer service and dealing with complaints from customers. Moreover, understand and respond to instructions while carrying out routine tasks and communicate with various internal/external clients in a medical environment, using appropriate medical terminology.
Provide advice to patients regarding fee structures and process referrals, prepare and process medical accounts for a range of patients. Maintain patient records within an existing medical records management system, under the supervision of a senior receptionist or practice manager. Same time, apply principles and procedures relating to confidentiality, privacy and security to own work within the medical environment.

Looking for Government funding?

NSW Government subsidy may be available for eligible participants when enrolling into the course. Please call 02 96872072 or send an email to to assess your eligibility for subsidised fee. If you are seeking funding, please do not enrol online, instead contact our office.

How much I will be paying if I am not qualified for the Government Subsidy?

The course price is $1199. If you refer someone, you and your referral will also receive referral discount.


Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy and numeracy skills and computer skills to be able to interact with peers, trainers and completing assessments using a computer in the classroom.

Course Content

The course consists of six (4) units of competency:

BSBMED301 Interpret and apply medical terminology appropriately
BSBMED302 Prepare and process medical accounts
BSBMED303 Maintain patient records
BSBMED305 Apply the principles of confidentiality, privacy and security within the medical environment

Delivery Strategies

Face to face classroom study led by a qualified and industry experienced trainer or self-paced journey. For a thorough understanding of the competency requirements and to prepare for the assessments. 5 to 10 hours per week of study is expected. Learning strategies include role play, demonstrations, lectures and classroom activities. All participants will be supported by our qualified and skilled team throughout their learning journey.

Assessment strategies

Assessments will be conducted in both summative and formative manner to ensure the candidate can perform in accordance with the standard detailed in the relevant Business Services Training Package. Assessment strategies include skills assessment, knowledge questions, performance task (may include role plays, projects, case study analysis, observations etc.).

Resource Requirements

Learner manuals will be provided at no further cost than the course fee. This course requires the use of computer and internet either in the classroom or at the students' home or workplace to research the relevant legislations, industry standards and to develop relevant workplace documents.

What if I find that the course is not suitable for me?

Once you have commenced your study, you cannot cancel your enrolment. Therefore, we strongly advise you to read the course information, especially who will benefit from this course. The units of competency covered, including delivery and assessment strategies. Our enrolment and refund policies are available in our Student Handbook. You can access the Student Handbook by visiting our website or you can contact us on 02 96872072 or email to for a copy of the Student Handbook.

How much work is involved in completing the course?

Please note assessments for this course involve significant work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enrol into the course.

Recognition of Prior Learning (RPL)

If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for a recognition. Please note that applying for RPL may not automatically result in the issuing of the units. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further cost.

Competency Outcome

On successful completion of all required assessments, a Statement of Attainment will be issued from the BSB30120 Certificate III in Business.

Career Opportunities

After completion of the course, you may be eligible to seek employment in the administrative service area in medical centres, clinics, healthcare practices or in related filed where a person provides range of administrative services to internal or external clients, suppliers, employees etc. and effectively communicate with others at work.


The units of competency will provide credit towards the BSB30120 Certificate III in Business.

More information

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to

Assessments are made against units of competency from the Certificate III in Business BSB30120.
  • Interpret and apply medical terminology appropriately (BSBMED301)
  • Maintain patient records (BSBMED303)
  • Prepare and process medical accounts (BSBMED302)
  • Apply the principles of confidentiality, privacy and security within the medical environment (BSBMED305)

This course has no current classes. Please the waiting list.