Microsoft Office Intermediate

h1. About the course

Acquire a basic understanding and become productive using Word, Excel and Outlook. After completing this course you may choose to progress to one of our Excel Intermediate, Excel formulas and functions or MYOB courses. The course will focus on the following learning outcomes:
h1. Microsoft Word:

• work with the basic features of Word
• create a new document
• find the information you need in Help
• work with a document
• select and work with text in a document
• cut and copy information within and between documents
• use a range of font formatting techniques
• format paragraphs
• work effectively with features that affect the page layout of your document
• create and modify tables
• print a document

h1. Microsoft Excel:

• create a new workbook
• open and navigate within workbooks and worksheets
• understand and work with ranges in a worksheet
• understand, create and work with formulas and functions used to perform calculations
• copy and paste data in Excel
• understand and use formula cell referencing to create more complex formulas
• use font formatting techniques to greatly enhance the look of a worksheet
• align the contents of cells in a number of ways
• format rows and columns in a worksheet
• understand and use the number formatting features in Excel
• print your workbook data
• create effective charts in Microsoft Excel

h1. Microsoft Outlook:

• Work with the Ribbon, Tabs, Groups, and Commands.
• Work with the Backstage View (FILE MENU).
• Set up accounts and work with messages.
• Work with calendars and contacts.

h1. Looking for Government funding?

NSW Government subsidy may be available for eligible participants when enrolling into the course. Please call 02 96872072 or send an email to to assess your eligibility for subsidised fee. If you are seeking funding, please do not enrol online and contact our office.

h1. How much I will be paying if I am not qualified for the Government Subsidy?

The course price is $399. If you refer someone, you and your referral will also receive referral discount.

h1. Prerequisites

Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy and numeracy skills and computer skills to be able to interact with peers, trainers and completing assessments using a computer in the classroom.

h1. Units of competency:

BSBTEC201 - Use business software applications

h1. Delivery method and resources required

This course will be delivered face to face classroom-based facilitation with a qualified and skilled trainer. Please note that this is a basic course and not Nationally Accredited and therefore, you won't receive a Statement of Attainment. However, on successful completion of the full course, you will receive an attendance certificate. After completing this course, you may wish to enrol into the accredited programs such as Introduction to Word, Excel Introduction or Intermediate, Excel Pivot Table, Excel Formulas and Functions etc.
h1. Resource Requirements

Learner manuals will be provided at no further cost than the course fee. This course requires the use of computer and internet either in the classroom or at the students’ home or workplace to research the relevant legislations, industry standards and to develop relevant workplace documents.

h1. What if I find that the course is not suitable for me?

Once you have commenced your study, you cannot cancel your enrolment. Therefore, we strongly advise you to read the course information, especially who will benefit from this course, the units of competency covered and delivery and assessment strategies. Our enrolment and refund policies are available in our Student Handbook. You can access the Student Handbook by visiting our website or you can contact us on 02 96872072 or email to for a copy of the Student Handbook.

h1. How much work is involved in completing the course?

Please note assessments for this course involve significant work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enrol into the course.
h1. Delivery Strategies

Face to face classroom study led by a qualified and industry experienced trainer and the self-paced journey for a thorough understanding of the competency requirements and to prepare for the assessments. 5 to 10 hours per week of study is expected. Learning strategies include role play, demonstrations, lectures and classroom activities. All participants will be supported by our qualified and skilled team throughout their learning journey.

h1. Assessment strategies

Assessments will be conducted in both summative and formative manner to ensure the candidate can perform in accordance with the standard detailed in the relevant Training Business Services Package. Assessment strategies include knowledge questions, Role Play, projects, case study analysis, Observations etc.

h1. Recognition of Prior Learning (RPL)

If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for a recognition. Please note that applying for RPL may not automatically result in the issuing of the skill set. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further cost.

h1. Competency Outcome

On successful completion of all required assessments, a Statement of Attainment will be issued form BSB20120 - Certificate II in Workplace Skills.

h1. Pathways

The units of competency will provide credit towards the BSB20120 - Certificate II in Workplace Skills.

h1. Further information

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to If you would like to talk to an expert, please reach out to our Course Co-Ordinator Esther Kelly

**FYI:  NSW Government subsidy may be available for eligible participants when enrolling into the full qualification. Please call 02 96872072 or send an email to to assess your eligibility for subsidised fee. If you seek funding, please do not enrol online and send us your printed enrolment form, a photo ID and your recent Centrelink statement (if any). You can also check your eligibility by visiting Please note if you enrol online when there is a possibility of being eligible for funding, your fee may not be refunded unless we cancel the course or fail to deliver it after the commencement.**

Assessments are made against units of competency from the Certificate II in Workplace Skills BSB20120.
  • Use business software applications (BSBTEC201)

This course has no current classes. Please the waiting list.