Workplace Communication Skills Parramatta College

Workplace Communication Skills

About the course

Effective workplace communication is essential for an employee whether working for a small or a large enterprise and it is an integral part of company success. Therefore, this workplace communication skillset has been designed for the people who require to upskill their workplace communication skills to communicate effectively in the workplace to increase overall productivity. Most importantly, eliminating unnecessary obstacles, creating better team bonding and promote better performance.

Looking for Government funding?

NSW Government subsidy may be available for eligible participants when enrolling into the course. Please call 02 96872072 or send an email to to assess your eligibility for subsidised fee. If you are seeking funding, please do not enrol online and contact our office.

How much I will be paying if I am not qualified for the Government Subsidy?

The course price is $599. If you refer a person, you and your referral will also receive referral discount.

What I will learn

This course will provide the skills required to:

  • Participate in verbal interactions and interact effectively at workplace by applying effective communication skills.
  • Apply basic communication skills techniques when communicating with others whether it could be at work or outside of work and engage in workplace communication effectively.
  • Communicate effectively in work environment including business.


Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy and numeracy skills and computer skills to be able to interact with peers, trainers and completing assessments using a computer in the classroom.

Course Content

The skill set consists of three (3) units of competency:

  • BSBCMM211 Apply communication skills
  • BSBXCM301 Engage in workplace communication
  • BSBOPS201 Work effectively in business environments

Delivery Strategies

Face to face classroom study led by a qualified and industry experienced trainer and the self-paced journey for a thorough understanding of the competency requirements and to prepare for the assessments. 5 to 10 hours per week of study is expected. Learning strategies include role plays, demonstrations, lectures, classroom activities etc. All participants will be supported by our qualified and skilled team throughout their learning journey.

Assessment strategies

Assessments will be conducted in both summative and formative manner to ensure the candidate can perform in accordance with the standard detailed in the relevant Training Package. Assessment strategies include multiple choice/knowledge questions, group activities, Role Play/presentations, Observations etc.

Resource Requirements

Learner resources will be provided at no further cost than the course fee. This course requires the use of computer and internet either in the classroom or at the students’ home or workplace to research the relevant legislations, industry standards and to develop relevant workplace documents.

What if I find that the course is not suitable for me?

Once you have commenced your study, you cannot cancel your enrolment. Therefore, we strongly advise you to read the course information, especially who will benefit from this course, the units of competency covered and delivery and assessment strategies. Our enrolment and refund policies are available in our Student Handbook. You can access the Student Handbook by visiting our website or you can contact us on 02 96872072 or email to for a copy of the Student Handbook.

How much work is involved in completing the course?

Please note assessments for this course involve considerable amount of work both during and after the sessions. You will have maximum of two attempts to submit your assessments. If you are considered Not Yet Competent after the second submission with significant gaps prevailing in your submissions, you may be asked to re-enrol into the course.

Recognition of Prior Learning (RPL)

If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for a recognition. Please note that applying for RPL may not automatically result in the issuing of the skill set. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further cost.

Competency Outcome

On successful completion of all required assessments, a Statement of Attainment will be issued listing all the Units of Competencies mentioned above.


The units of competency will provide credit towards the relevant training packages.

More information

Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to

Assessments are made against units of competency.
  • Work effectively in business environments (BSBOPS201)
  • Engage in workplace communication (BSBXCM301)
  • Apply communication skills (BSBCMM211)

This course has no current classes. Please the waiting list.