SIR30216 Certificate III in Retail Parramatta College

SIR30216 Certificate III in Retail

Do you want to work as Retail Professional, then this course is the right choice for you. This course is designed to fulfil all the primary needs and requirements for individuals who would like to kickstart their career in the Retail industry or working in the retail industry wanting to up-skill or stepping up in the supervisory position.

After successful completion of our SIR30216 Certificate III in Retail, you will gain the knowledge and practical skills that will allow you to successfully;
• Engage customers
• Maintain daily store operations
• Work effectively
• Advise on products and services
• Identify and respond to security risks

This qualification will be delivered in a classroom environment by a qualified industry skilled trainer at Western Sydney Skills Hub at North Parramatta. Address – 410 Church St, Level 3, Suite 34, North Parramatta, NSW 2151. Please note that classes may not be available when you are reading this course description, but the college still encourages the potential candidates to register their interest by joining the waiting list (available at the bottom of this page).

You have twelve months to complete this course from the date of commencement. 

Whilst there are no prerequisites for this course, it is expected that you have adequate language, literacy and numeracy skills and computer skills to be able to interact with peers, trainers and completing assessments using a computer either in the classroom, at home or at your workplace. Moreover, the course covers all aspects of engaging customer, maintaining daily store operations and delivering on organisational expectations.

This course includes the following units of competency:
13 units are required to achieve the full qualification, which consists of 8 core unit and 5 elective units.
SIRXCEG001 Engage the customer 
SIRXCEG002 Assist with customer difficulties 
SIRXCEG003 Build customer relationships and loyalty 
SIRXCOM002 Work effectively in a team 
SIRXIND001 Work effectively in a service environment
SIRXRSK001 Identify and respond to security risks 
SIRXSLS001 Sell to the retail customer
SIRXWHS002 Contribute to workplace health and safety
SIRXCOM001 Communicate in the workplace to support team and customer outcomes 
SIRRINV001 Receive and handle retail stock 
SIRXMKT002 Use social media to engage customers 
SIRWSLS002 Analyse and achieve sales targets
CHCDIV001 Work with diverse people 

Delivery Strategies
This course will be delivered in a face-to-face classroom-based environment with a qualified and skilled trainer and the self-paced journey for a thorough understanding of the competency requirements and to prepare for the assessments. Learning strategies include role play, case study, demonstrations, lectures, and classroom activities etc. All participants will be supported by our qualified and skilled team throughout their learning journey.

Assessment Strategies
Assessments for this qualification include both formative and summative assessments which involve a variety of activities including knowledge questions, case studies, presentations, projects, demonstration, observations etc. All participants will be supported by our qualified and skilled team throughout their learning journey.

Resource Requirements
Learner manuals will be provided at no further cost than the course fee. This course requires the use of computer and internet either in the classroom or at the students’ home or workplace to research the relevant legislations, industry standards and to develop relevant workplace documents.

How much work is involved in completing the course?
Please note assessments for this course involve significant work both during and after the sessions. 10 to 15 hours of study is expected every week. You will have maximum of two attempts to submit your assessments in each unit of competency. If you are considered Not Yet Competent after the second submission, you may choose to undertake a gap tutorial, which will attract further fee.

NSW Govt Funding

NSW Government subsidy may be available for eligible participants when enrolling into the full qualification. Please call 02 96872072 or send an email to to assess your eligibility for subsidised fee.

Course Fee $5,900

Please do not enrol online if you find yourself eligible for NSW Govt subsidy. Just send us the completed enrolment form (, a copy of your Centrelink Statement if you receive Commonwealth Welfare benefit and a copy of your photo ID. We will then let you know how much subsidy you are entitled to.

Recognition of Prior Learning (RPL)
If you believe you already have skills and experience relevant to the competencies of this course, please let the trainer know for a recognition. Please note that applying for RPL may not automatically result in the issuing of the skill set. In case of any gaps found, you will be advised of those gaps and asked to provide further evidence against your RPL claim. If you are still considered Not Yet Competent (NYC), you may be offered a tutorial for those gaps, which will incur further cost.

Competency outcome
On successful completion of all the assessments, you will be awarded with an AQF Certificate from SIR30216 - Certificate III in Retail.

Career Pathways
After successful completion of this qualification, you may choose to pursue the following opportunities:
• Retail Assistant
• Department Manager (Retail)
• Assistant Manager (Retail)
• Store Manager (Retail)

Please note that the Parramatta Community College does not guarantee employment.
More information
Please feel free to contact our friendly enrolment officers on 02 9687 2072 to discuss more about the course or send an email to   If you would like to talk to an expert, please reach out to our Course Coordinator Esther Kelly at

Assessments are made against units of competency from the Certificate III in Retail SIR30216.

This course has no current classes. Please the waiting list.