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Customer Service Skills Essentials

About the course Great customer service is at the core of a successful business whether it is a small or a large enterprise. This skillset is designed for the people who require customer service skills to interact with internal and external stakeholders to provide excellent customer service experience. What I will learn This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Deliver and monitor a service to customers (BSBCUS301)
  • Process customer complaints (BSBCMM301)
  • Work effectively with diversity (BSBDIV301)
$720 Limited GST free
Customer Service Skills Essentials

<p>About the course</p><p>Great customer service is at the core of a successful business whether it is a small or a large enterprise. This skillset is designed for the people who require customer

...
2021-03-09 Tue 09 Mar - 2021-05-18 Tue 18 May 2021
9:30am - 3pm (UTC+11:00) (first session)
9 sessions, 49.5 hours total
Western Sydney Skills Hub
Minhaj Chowdhury

Fee free training is available for eligible students. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility. If you seek funding, please do not enrol online and send us your printed enrolment form, a photo ID and your recent Centrelink statement (if any).Please note if you enrol online when there is a possibility of being eligible for funding, your fee may not be refunded unless we cancel the course or fail to deliver it after the commencement
Mo Tu We Th Fr Sa Su yes no
View this class...
More about Customer Service Skills Essentials...

If there isn't a class to suit you, please the waiting list.

Customer Service and Business Skills

Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the telephone while working in a reception role, create relationships with customers and address their needs, and make your contribution to an effective team. You will also learn how to handle customer complaints in a professional manner. On completion of all assessments, participants will be... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Organise personal work priorities and development (BSBWOR301)
  • Process customer complaints (BSBCMM301)
  • Contribute to team effectiveness (BSBFLM312)
  • Organise workplace information (BSBINM301)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
  • Deliver and monitor a service to customers (BSBCUS301)
$1,150 Limited GST free
Customer Service and Business Skills

<p>Great customer service is at the core of a successful business whether it is small or a large enterprise. This course will provide the skills required to make your clients feel welcome, manage the

...
Self paced
Approximately 200 hours
180 maximum days to complete
2021-03-09 2021-03-09
Self-paced learning only
Edward Caruana , Moniruzzaman Syed
Mo Tu We Th Fr Sa Su yes yes
View this class...
More about Customer Service and Business Skills...

If there isn't a class to suit you, please the waiting list.

WHS and Infection Control Skillset

About the course Work health and safety is one of the most effective ways to ensure minimise the risk of illness/injuries at workplace. Therefore, the course is designed to acknowledge the skills and knowledge required to carry out safe work practices at work in line with organisational policy and procedures. Moreover, the course acknowledges the skills and knowledge required to prevent and control infections at workplace. Same time acknowledges how to identify hazards related to... [More]
Assessments are made against units of competency from the Certificate III in Business BSB30115.
  • Apply infection prevention and control procedures to own work activities (BSBWHS332X)
  • Apply knowledge of WHS legislation in the workplace (BSBWHS302)
$480 Limited GST free
WHS and Infection Control Skillset

<p>About the course</p><p>Work health and safety is one of the most effective ways to ensure minimise the risk of illness/injuries at workplace. Therefore, the course is designed to acknowledge the

...
2021-03-12 Fri 12 Mar - 2021-04-16 Fri 16 Apr 2021
9:30am - 3pm (UTC+11:00) (first session)
6 sessions, 33 hours total
Western Sydney Skills Hub
Iftikhar Dewan

Fee free training is available for eligible students. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility. If you seek funding, please do not enrol online and send us your printed enrolment form, a photo ID and your recent Centrelink statement (if any).Please note if you enrol online when there is a possibility of being eligible for funding, your fee may not be refunded unless we cancel the course or fail to deliver it after the commencement
Mo Tu We Th Fr Sa Su yes no
View this class...
More about WHS and Infection Control Skillset...

If there isn't a class to suit you, please the waiting list.

Payroll with MYOB

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software. You will learn to record payroll data e.g. pay period details, any deducations and allowances, prepare payroll from these data and handle payroll enquiries. On successful completion of competencies you will receive a statement of attainment for BSBFIA302 Process payroll from BSB30415 Certificate III Business... [More]
Assessments are made against units of competency.
$390 Limited GST free
Payroll with MYOB

<h1 id="Aboutthecourse">About the course</h1><p>This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in MYOB accounting software.

...
2021-04-22 Thu 22 Apr - 2021-05-13 Thu 13 May 2021
9:30am - 3pm (UTC+10:00)
4 sessions, 22 hours total
Western Sydney Skills Hub
Katia Chehade

NSW Government subsidy may be available for eligible participants when enrolling into the course. Please call 02 96872072 or send an email to admin@parramattacollege.com.au to assess your eligibility for subsidised fee. If you seek funding, please do not enrol online and contact our office.
Mo Tu We Th Fr Sa Su yes no
View this class...
More about Payroll with MYOB...

If there isn't a class to suit you, please the waiting list.

TAESS00014 - Enterprise Trainer-Presenting Skill Set

About the course This skills set is designed for those trainers who mainly deliver their training in a classroom environment and under supervision. Candidates will learn the essential skills and knowledge required to prepare, deliver and review a training activity and to demonstrate work skills face to face in the classroom. On successful completion of all required assessments, a Statement of Attainment will be issued for TAESS00014 Enterprise Trainer – Presenting Skill Set that... [More]
Assessments are made against units of competency from the Enterprise Trainer-Presenting Skill Set TAESS00014.

This course has no current classes. Please the waiting list.

Accounting with Quickbooks

About the course This accredited course completes two competencies in one by combining the basics of bookkeeping with practical training in Quickbooks accounting software. You will learn to prepare financial records using manual bookkeeping and then learn how these records are kept using Quickbook accounting system. On successful completion of competencies you will receive a statement of attainment, BSBFIA303 Process accounts payable and receivable, from BSB30415 Certificate III... [More]
Assessments are made against units of competency.
  • Operate accounting applications (ICTICT208)
  • Process accounts payable and receivable (BSBFIA303)

This course has no current classes. Please the waiting list.

Accounting: Business Basics

About the workshop Delivered with the support of City of Parramatta, this workshop is intended for those who are planning to start their small business or perhaps a micro business and need some basic idea about a small businss from accounting points of view. Whilst not a comprehensive accredited program, this workshop will, at least, help you make your first step into the world of small business, understand the difference between a hobby and a business, business structures and... [More]

This course has no current classes. Please the waiting list.

Keyboard Speed and Accuracy Testing

Keyboard typing speed tests are available during office hours at Suite 1, Level 1, 410 Church Street, Ross Street entrance, North Parramatta. Building entrance is via Ross St. Please call our office on 9687 2072 for an appointment. Fee is $85. No Discounts. The test will start with a warm up session where you may choose to practise typing a word processing document for 5 minutes. As this is a warm up session, the score won’t be counted towards your certificate. The test will be for... [More]

Administration Officer Skills

About the course The course is designed for those who wish to work in Office Administrative role or already working in the similar area, covering key aspects of Office Administration Assistant or Administration Officer. Delivered at North Parramatta, this course can be a perfect starting point if you are looking for a career change or upgrade your skills and knowledge in office administration. This qualification will be delivered in a classroom environment by a qualified industry... [More]
Assessments are made against units of competency from the Certificate III in Business Administration BSB30415.

This course has no current classes. Please the waiting list.

Breathing Air

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This course has no current classes. Please the waiting list.